This morning I tried to get the cable company to disconnect my 95-year-old mother's cable account. She stopped watching TV about a year ago, and it's costing us over $80 a month. Why did I keep it on all this time?
Because...I really thought she might watch something with me sometime, or, maybe I'd book a commercial, and we'd get to watch me together, or... These are emotional decisions, not always logical ones. So, when the cable company told me that I could not disconnect my mother's cable because I didn't have the authority to do so, and they told me I had to personally deliver my power of attorney to their little office a couple of miles away, and the woman on the phone would not let me talk to her supervisor, and refused to give me a fax number where I could fax the documents instead, I really lost it! Oh, don't worry, I ended up getting a fax number from her, and I drafted a cover letter to go with the POA, nailing their issue. And, that's exactly the kind of anger I must bring up onstage as Honorine. I thought this as we were speaking on the phone, and I acknowledged that the cable company was recording my words and voice.
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Betty Davis never had a problem channeling anger, did she? |
Lisa, I was on an Amtrak train when you posted this. I'm home and catching up, and I must say, your POA frustration story really resonates. How many vendors put me through this when I was managing my mom's affairs! Snippy "service providers" guarding the gates. Ai yi yi. Definitely a good wellspring to tap for angry roles and scenes. Cheers, Kristi
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